Thank you for visiting JadedSLO! I appreciate your business and hope to help you with all your jewelry and accessory needs now and in the future.
**I highly suggest purchasing insurance for $1 when placing your order, as with the changes made to the USPS policies, without insurance, if your package becomes lost, no action/claim can be made and I am not responsible for lost or stolen packages. You can add insurance at checkout from the drop box for shipping upgrades.**
All payments must be made prior to shipping. Any payments not made within 5 business days will be cause for cancellation of the order.
All shipments are First Class (USA) unless a Shipping Upgrade is made during checkout.
I ship domestically and internationally every day, Monday-Friday. Most items ship 1-3 working days after payment is received.
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for any delays due to customs.
PLEASE NOTE: Once your order is shipped, I am NOT responsible for delayed, lost or damaged packages. For U.S. shipments I will provide a tracking number and for International packages I will provide the customs form number, but keep in mind that is only proof it was shipped, it really does not track a shipment once it leaves the U.S. It is ultimately the responsibility of the customer to track down packages once shipped both foreign and domestic.
I will ship your order to your PayPal address if order paid via PayPal and your Etsy address if order paid via credit card, so please make sure your address is correct before placing an order.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
RETURNS: I will offer a full refund (minus a 15% restocking fee and any shipping upgrades that were made on your original order) on all non-custom items returned within 5 days of delivery. Items must be in resalable condition and you must email me within 3 days of receiving the item with return request and invoice number prior to sending the item back. Buyer is responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
DAMAGES: I stand by my work and any item that arrives damaged, breaks during regular wear and tear or tarnishes/ deteriorates faster than would be considered normal over time, will be replaced or fixed for free up to one year after date of purchase. If I no longer have the item available for replacement, I will issue a refund or a shop credit for the full amount of the item.
I love creating custom orders! Please contact me if there is something you like and want it changed in any way to better suit you. Also, if there is something you have seen somewhere else and can describe it or send me a photo, I may be able to create it for you. It's worth a try! Just contact me and we can discuss it!
All chains, clasps and finding used in my jewelry are made of sterling silver or gold fill. 14k gold fill is a beautiful more affordable alternative to solid gold as it is a genuine layer of gold permanently bonded onto base metal with heat and pressure that contains 100+ times more gold than gold plated. It is extremely durable, won't chip or flake, is tarnish resistant, and is a great alternative to expensive solid gold jewelry. It looks great and with proper care, it will last for over 10 years. Gold fill jewelry can also be worn by people with sensitive skin.
All gold fill and sterling items are guaranteed for 1 year and will be replaced or repaired free of charge.
*A few pendants are gold or silver plated and cannot be guaranteed.
All sterling silver and gold fill items can be cleaned using a soft polishing cloth or a standard liquid jewelry cleaner. Oxidation is natural and can be easily removed with either method without any harm to the product.
There are a few charms or pendants that are silver or gold plated and should not be cleaned this way to avoid removal of the delicate plating. Any plated items are clearly stated in the description. Please message me if you have any questions regarding the finish of your items so I can inform you of the best method.